• faq-bg

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1 What are your prices?

A: Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Q2 What is the MOQ?

A : Our MOQ is 1000KG.

Q3 What is the lead time?

A: The delivery time for sample orders is usually 4-7 working days after receiving full payment. For bulk orders, it is about 10-15 working days after receiving your advance payment.

Q4 Can we put our logo on your product?

A : Yes, we can make it as your request.

Q5 How should I pay for you if I place order to you?

A: Usually, the Payment terms is T/T or L/C AT SIGHT for first time cooperation.

Q6 What is the weight of your unit package?

A: 25kg per bag or as your requirement. Generally, we offer 25kg/ bag or 500kg/ 1000kg bag on clients' request.

Q7 Can I get samples before I order?

A: Yes, of course you can, we will give you free samples within 3 days.
We can supply the samples for free, and we are glad if customers can pay for the courier cost or offer your Collect Account No.

Q8 What is the port of loading?

A: Usually Xiamen, Guangzhou or Shanghai (major ports in China).

Q9 What is the product warranty?

A: Our commitment is your satisfaction of our products. Our company's culture is to handle and solve all customer problems, ensuring everyone's satisfaction.